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Frequently Asked Questions

BestPillowsOnline.com is a supplier of unique pillows specially designed for health and wellness. Each product has been carefully researched and selected to ensure that only the top quality brands are provided on this website.

ORDER CHANGES
Changes to your order can be made within 24 hours of placing the order. Please contact us via email at orders@bestpillowsonline.com.

DELIVERY INFORMATION

All orders are shipped via Canada Post - Parcel Ground Service.
  • Shipping In Canada - Allow 1-3 days to process your order, and 5-8 days for delivery.
  • Shipping In USA - Allow 1-3 days to process your order, and 10-15 days for delivery. Customer is responsible for any additional duty, tax and VAT charges.
  • Shipping Internationally - Allow 2-4 days to process your order, and 4-10 weeks for delivery depending on the country of destination. Customer is responsible for any additional duty, tax and VAT charges.
SHIPPING CHARGES
  • Canada Shipping & Handling. Charges calculated on shopping cart is per pillow. Multiple product shipping or over-sized items may have additional charges. Starts at $14.50 (We will contact you if additional shipping is required)
  • USA Shipping & Handling. Charges calculated on shopping cart is per pillow. Multiple product shipping or over-sized items may have additional charges. Starts at US$16.50 (We will contact you if additional shipping is required)
  • International Shipping & Handling. Price is per pillow. Additional product shipping or over-sized items may have additional charges. Starts at US$45.00 (We will contact you if additional shipping is required)
RETURNS & EXCHANGES
Our returns and exchanges policies are as follows:
  • We will accept returns within 30 days from receipt of merchandise for manufacturing defects with shipping fees in/out covered by customer
  • Returns must be unused and in original packaging
  • Approved returns may receive a store credit for up to 100% of the purchase price or exchange of merchandise
  • Credits, refunds, and exchange values do not include shipping and handling
  • Customer is responsible for payment of and arranging delivery for returned merchandise to our location.


FAQs on the following are coming soon:
  • Buckwheat Hull Products
  • Water and Waterflow Pillows
  • Gel Products
  • Memory Foam Products
Buckwheat Pillows
Futons & Bedding
Neck Support
Yoga Mats
Back Support
Water Pillows
Tailbone Relief
Memory Foam
Gel Pillows

Secure Payments Via Paypal

Paypal Secure


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